Source ID: 1744905862657
Type: Announcement
Component: Cloud Platform
Regions: global
Update Time: 17 Apr 2025, 4:04 PM UTC
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1474285 - City Furniture (80b15fabe39c2390d52322b08176d415)
Dear Customer,
IBM Cloud is announcing the withdrawal/end of service for the following bare metal servers due to support for the underlying hardware being withdrawn by the manufacturer.
E3-1270-Quadcore (Xeon-Sandy Bridge), E5-2600 (Xeon-Sandy Bridge), E5-4600 (Xeon-Sandy Bridge), E3-1270-V2-Quadcore (Xeon-Ivy Bridge), E5-2600-V2 (Xeon-Ivy Bridge), EX E7-4800 V2 (Xeon-Ivy Bridge), E3-1270-V3-Quadcore (Xeon-Haswell E3), E5-2600-V3 (Xeon-Haswell E5), EX E7-8880-V3-OctadecaCore (Xeon-Haswell E7), and E3-1270-V6-Quadcore (Xeon-Kaby Lake).
Withdrawal/End of Service Notification Date: April 17, 2025.
Withdrawal/End of Service Effective Date: April 17, 2026.
How to confirm if your servers are impacted:
Access your IBM Cloud account, Select Devices > Device List > Device Name > Overview. Within the Overview section, the server information, including the processor type, will be displayed under System Details. select device list, in the device listing page click on the device name, click overview of the device you selected, look under system details and the server information will be shown.
If the processor type matches any of the above-referenced models, your server will be impacted.
Recommended next steps to ensure the safety and uninterrupted availability of your operations:
• Migrate to a latest generation server on IBM Cloud Bare Metal Servers on classic infrastructure, IBM Cloud Bare Metal Servers for VPC, or IBM Cloud Virtual Servers for VPC.
• Take advantage of a special limited time promotion, see details below.
• Explore VPC+ Cloud Migration, Wanclouds & RackWare solutions for migration assistance (solutions for migration assistance are at the customer’s expense).
Claim an IBM Cloud credit to use towards your migration:
Get a value of two months in IBM Cloud credit to use towards your new bare metal service when you migrate from an unsupported IBM Cloud Bare Metal Server on classic infrastructure to a current, supported IBM Cloud Bare Metal Server on classic infrastructure.
Contact your IBM Cloud sales representative to learn more and apply your promotion.
Terms and conditions of the IBM Cloud credit offer:
This promotion is only applicable to current IBM Cloud customers who have migrated from an un-supported, previous generation IBM Cloud Bare Metal Server on classic infrastructure to a comparable, supported IBM Cloud Bare Metal Server on classic infrastructure. Promotional credit only applies to the cost of your new IBM Cloud Bare Metal Server. This migration credit offer is valid for migrations deployed now through December 31, 2025.
Please Note:
Typically, withdrawal/end of service means the offering is discontinued and no longer available for use. However, as a convenience to clients, with respect to the specific offerings listed above, IBM plans to maintain availability for use after the withdrawal/EoS date. However, as of the withdrawal/EoS date listed above, IBM will no longer provide any support for the offerings, including updates or security fixes. Security and stability risks will be possible. After the withdrawal/EoS date for these offerings, IBM may end availability of these offerings at any time by providing thirty (30) days notice.
If you have any questions or need assistance, please feel free to contact IBM Cloud support.
Posted Apr 17, 2025 - 12:15 EDT